Privacy Policy

MaxScalper EA ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at maxscalper.io and our MaxScalper EA software subscription service. By using our Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

We collect the following categories of personal information: • Identity information: Your name and email address, provided when you register or subscribe. • Payment information: Billing details are collected and processed by Stripe. We do not store your full card details on our servers. • Trading account information: Your MT5 account number, provided at checkout and linked to your licence key. • Usage data: Information about how you interact with our website and dashboard, including IP address, browser type, and pages visited. • Communications: Any messages you send to our support team via email, Telegram, or WhatsApp.

We use your information for the following purposes: • To create and manage your subscription account; • To generate and deliver your licence key; • To process payments and manage billing; • To provide customer support and respond to enquiries; • To send important service-related communications, such as subscription renewals and account updates; • To improve and develop our Service; • To comply with applicable legal obligations. We do not use your personal information for automated decision-making or profiling.

We process your personal data on the following legal bases: • Contractual necessity: Processing is necessary to provide the subscription service you have purchased. • Legitimate interests: To operate and improve our business, prevent fraud, and maintain security. • Legal compliance: To comply with applicable laws, regulations, and lawful requests from authorities. • Consent: Where you have explicitly consented to specific communications or data uses.

We do not sell, rent, or trade your personal information to third parties. We may share your information only with: • Stripe: For payment processing. Stripe's privacy policy is available at stripe.com/privacy. • Supabase: For database hosting and user authentication. Supabase processes data in accordance with its privacy policy. • Service providers: Trusted third-party services that assist us in operating our website and service, subject to confidentiality obligations. • Legal authorities: Where required by law, court order, or governmental regulation. All third-party service providers are required to handle your data securely and in accordance with applicable data protection laws.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including: • Account data: Retained for the duration of your subscription and for up to 3 years thereafter for legal and accounting purposes. • Payment records: Retained for 7 years as required under Hong Kong tax and accounting regulations. • Support communications: Retained for up to 2 years. Upon your request, we will delete your personal data, subject to any legal retention obligations.

Under applicable data protection laws, you have the right to: • Access: Request a copy of the personal information we hold about you. • Correction: Request that we correct any inaccurate or incomplete information. • Deletion: Request that we delete your personal data, subject to legal retention requirements. • Objection: Object to the processing of your data for certain purposes. • Portability: Request a copy of your data in a structured, machine-readable format. To exercise any of these rights, please contact us at support@maxscalper.io. We will respond to your request within 30 days.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include: • Encrypted data transmission (HTTPS/TLS); • Secure database storage with access controls; • Passwordless authentication (magic link) to reduce credential theft risk; • Regular review of our data handling practices. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us: Email: support@maxscalper.io Telegram: @MaxScalperEA Website: https://maxscalper.io If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.